FAQ

Welcome to our 3D Printed Trading Card Game Accessories Shop! We're thrilled to provide custom, high-quality accessories designed to enhance your game experience. Below you'll find answers to some of the most frequently asked questions. If you have any additional queries, feel free to reach out!

Frequently asked questions

1. What types of products do you offer?

We offer a wide range of 3D printed accessories for trading
card games, including:

- Life counters

- Tokens and Counters

- Commander trays

2. How are your products made?

All our accessories are 3D printed using PLA plastic. Each
product is designed and printed to ensure optimal strength, precision, and
aesthetic appeal. We take pride in our craftsmanship to provide you with both
functional and visually striking accessories.

3. Can I customize my products?

Yes! We offer customization options for many of our
products. Whether it’s a personalized design, logo, or color scheme, we can
help bring your vision to life. Please reach out to us with your ideas, and
we'll work together to create the perfect accessory. For product customizations either use chat or contact form here.

4. Are your products safe for my cards?

Absolutely! All of our products are designed with the
protection of your cards in mind. Our products are made from materials that
won’t damage or scratch your cards. We ensure that our products are sturdy and
gentle for long-lasting protection.

5. How long will it take to receive my order?

Our standard processing time is 3-5 business days for
printing and assembly. Shipping times will depend on your location. For
customized items, please allow extra time for design and production. You'll
receive tracking details as soon as your order ships. For estimated time
deliveries check out our shipping policy here.

6. Do you offer international shipping?

Yes, we offer international shipping to this countries:

Austria, Australia, Belgium, Bulgaria, Canada, Croatia,
Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Poland, Portugal,
Romania, Slovakia, Slovenia, Sweden, United States.

7. Can I return or exchange my products?

We want you to be completely satisfied with your purchase.
If there’s an issue with your product (damaged during shipping or incorrect
items), please contact us within 14 days of receiving your order.
Custom-designed products are non-refundable.

8. What if I have a problem with my product?

If you encounter any issues with your product, please reach
out to us immediately. We stand behind the quality of our products and will do
our best to resolve any concerns, whether it's a defect or a problem with the
design.

9. How do I care for my 3D printed accessories?

To keep your accessories in top condition, avoid exposing
them to extreme temperatures or direct sunlight for prolonged periods. Clean
them gently with a soft cloth and avoid abrasive cleaners. If your item has
intricate details, you can use a soft brush to remove dust and dirt.

10. Can I request a product that’s not listed in the shop?

We’re always open to new ideas! If there’s something
specific you’re looking for that isn’t available in our shop, please contact
us using contact form here. We may be able to create a custom design or accessory tailored to your
needs.

11. How about bulk orders?

Of course!
If you need bigger quantities (generally 50 units or more) for example for
events or for your own group, we can even offer bulk pricing. For bulk order,
contact us using contact form here.